Q: WHAT DOES THE WORD MATKA STAND FOR?

Q: HOW SHOULD I WASH MY GARMENT?

Q: SINCE MOST OF THE TIMES THERE IS ONLY ONE SIZE FOR EACH PRODUCT, HOW WILL I KNOW IT WILL FIT ME?

Q: HOW CAN I ORDER A PRODUCT?

Q: DO YOU SHIP WORLDWIDE?

Q: HOW LONG WOULD IT TAKE TO DELIVER?

Q: I LIKE ONE OF THE PRODUCTS THAT IS SOLD OUT, IS THERE ANY CHANCE THAT YOU WILL HAVE IT AGAIN?

Q: WHAT HAPPENS IF I’M NOT HAPPY WITH MY PURCHASE? CAN I RETURN IT?

A: Matka is the term used in India for rough hand-loomed silk fabric. It is made from thick raw silk yarns and it is characterized by its slubs and natural irregularities in the weave, which makes it unique. Matka also means “mother” in Polish, Czech, and Slovak; and “journey” in Finnish.
A: All our garments come with a label of care instructions. We always recommend you dry clean any of the garments made of hand-loomed silk to avoid shrinkage or/and color fade, though most of our garments can be hand washed with mild detergent.

A: Most of our products are “one-size-fits-all”. In each product description you will find measurements and tips about sizes. Most of the items are made to fit anyone from small to large size and, depending on the person, it will have an “oversized” or a “fitted” look. We can send you more pictures and information about any of our products, please write us an email asking for them.

A: Please contact us and we will place your order and answer any question that you might have.

A: Yes, we do. Please, send us an email with your details and we will get back to you with all the shipping options available for your country and prices.
We only use trackable delivery services. All shippings are made from Monday to Friday before 6pm – Spanish local time. Please, be aware that for purchases made outside the EU additional custom charges may be applied. In order to avoid surprises we would recommend to get informed at your local Custom Office.

A: We like wrapping all packages nicely and prepairing all the deliveries with love and care, so please, allow us 1-2 working days to send your purchase (*). Delivery time will depend on the shipping method chosen and the country.

(*) Unless we are traveling, in that case we would let you know the estimated delivery date.

A: There is a very small chance, so please, let us know and we will inform you about the situation. Keep in mind that a lot of our products are one-of-a-kind and that all fabrics are hand-loomed. This means that even if we tried to reproduce them, they would never look exactly the same.

A: Our aim is that you are happy with your purchase. If you would like to return any product, please contact us within the next 7 days of receiving it. Items must be sent back unworn, in perfect conditions and in their original packaging. You will be responsible of the return postage and for safety, we would recommend you use a trackable delivery service and keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. We cannot accept liability for goods that get lost or damaged in transit back to us. We will proceed with the refund within the next 5 working days of receiving the items. Customers will be responsible of shipping costs, unless is otherwise stated.